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Dear Customer,

As much as we would like not to have post any terms or conditions, we must in order to protect the integrity of each transaction. Please read through the below and be sure to let us know if you have any questions.

PAYMENT:

Due to the increase in internet money order/check cashing scams, we are not accepting COD, Money Orders or Checks of any kind. We accept only Paypal and Google at this time.

These policies are in place due to attempts to defraud us. We do not want to discourage legitimate buyers from purchasing our items. Our goal is to conduct honest and safe business. We apologize for any inconvenience.

SHIPPING:

All items will be shipped either UPS Ground, or USPS Priority service.

All jewelry items come nicely packaged in a jewelry box.
Gift wrapping is available upon request at no additional cost.

Items can be mailed to another party as a gift upon request, however prior confirmation is required. We must verify both buyer and receiver's addresses.

Currently we are only offering international shipping to Canada, however we hope to expand to Great Britian and Europe soon.

Shipping rates stated include insurance and tracking on your item, this is mandatory.

Expedited shipping (overnight to most areas) is available to the US for a flat rate of $19. If you would like expedited shipping, please let us know prior to buying so that we may confirm that the item is in stock and ready to ship. Without prior confirmation we cannot guarantee your item will be available to ship the same day.

We do our very best to get orders out the same day payment has cleared. Timely payment will ensure your order's timely delivery.

RETURNS:

We want you to be 100% satisfied with your purchase. We realize there are just instances when you are not, and you want to return the item for a full refund. So if for any reason you are not happy, please contact us within 5 days of receiving the item to receive an RMA number. All returns must be in their orginal new condition, with no scratches, dents, dings, or any other evidence of use and must contain the orginal packaging and invoice, no exceptions. All items must be returned within 7 days of receiving the RMA number. Original shipping & handling charges are not refundable. All returns must be shipped back to us the same way we shipped it you- priority, insured with tracking. We do not charge a re-stocking fee for any reason.

And with that, that is the end of the terms & conditions. We are pretty easy going here and we can work with most situations. We just want to give you great jewelry with a great price and without any of the hoopla that comes with so many online transactions.

We hope you will enjoy shopping with us, and thank you for your business.

Sincerely,
Jill & Kelly
Vanessa's Vault
Last Updated: 17 Mar 2007 00:51:05 PDT home  |  about  |  terms  |  contact
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